{"xsrfToken":"b456d28f-91b7-4f71-9621-22f1b26bdf37_f7a6861b7478e4b0c811a561cec5d5b394031354_lout","branding":{"id":"3","key":"cism","name":"RISD Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Ralls ISD Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Ralls ISD Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#803537","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"cism","projectId":10006,"serviceDeskId":3,"name":"RISD Service Desk","description":"<p>Welcome! You can raise a request for Ralls ISD Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"17","name":"Get IT help","descriptionHtml":"<p>Please fill this form out and we'll get back to you. Consider attaching a screenshot or picture of anything that might be relevant to your issue. Pictures are extremely helpful. The \"Email confirmation to\" field is your email address.</p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5],"key":""},{"id":"32","name":"Get maintenance help","descriptionHtml":"","callToAction":"Get maintenance help","introHtml":"","icon":10550,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"49","name":"Onboard/Offboard Student","descriptionHtml":"","callToAction":"Onboard/Offboard Student","introHtml":"","icon":10517,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"18","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"19","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"20","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"21","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"22","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"23","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[6],"key":""},{"id":"24","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"25","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"27","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"28","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"29","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"30","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"31","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Computers"},{"id":6,"name":"Logins and Accounts"}],"orderMapping":{"6":[49,23],"4":[17],"5":[17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":17,"projectId":10006,"form":{"name":"Get IT help","descriptionHtml":"<p>Please fill this form out and we'll get back to you. Consider attaching a screenshot or picture of anything that might be relevant to your issue. Pictures are extremely helpful. The "Email confirmation to" field is your email address.</p>","callToAction":"Get IT help","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"<p>Please fill this form out and we'll get back to you. Consider attaching a screenshot or picture of anything that might be relevant to your issue. Pictures are extremely helpful. The "Email confirmation to" field is your email address.</p>","icon":10541,"iconUrl":"https://rallsisd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Can't print to library Xerox","descriptionHtml":"<p>e.g. Can't print to library Xerox</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please explain your issue to your best ability. Also, please let us know what actions, if applicable, you have taken.","descriptionHtml":"<p>Please explain your issue to your best ability. Also, please let us know what actions, if applicable, you have taken.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please include a picture of anything that you think might help us.","descriptionHtml":"<p>Please include a picture of anything that you think might help us.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/17","calendarParams":{"firstDay":0,"date":"2022-01-28T13:12:14-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzhiYW5pbWoxb3A1Z2JkYTgiLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiYTg1YzIzODctMjI2ZS00M2JiLWJiYTctMzE2ZGRkZTQ0ZWMxIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwibmJmIjoxNjQzMzk3MTM0LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2NDMzOTgzMzQsImlhdCI6MTY0MzM5NzEzNCwianRpIjoiNTcyN2MzOWItZjA4NC00Y2Q3LWFkY2EtMjNiZjk2YjI3NDYxIn0.rAoGnQlSQAFUSgQI32iKSeJ-5h9A0DK7HaizMEvQnDRtAd7txpuKLHkk_b9_TvDFY9TH02DPwxMJdXIJE6JLNnvCu4_MKBT5nExuunxy63bTpQu56jQ0iuqENkCjP6fKUeCcA24PN6Uqbj5U_OXnRJgYCAEazYis42u7O6SeSC8ybWtOFIiVK1xEf9bnyDKeirmkcnI_-GkK6zlxzdH0bngiJmP3ECXxKvoVqjXNL6FSAGtPgpDaRrYRwrrjL52uZisIVRk2HzzP_R6EwOXSneOfZLPceEgnwLqGlqR6VQeUyZYVPcWIeuaXyNIaaSpdys5U2G9bs62RFR5JSuTyiQ","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"a85c2387-226e-43bb-bba7-316ddde44ec1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rallsisd","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b456d28f-91b7-4f71-9621-22f1b26bdf37_f7a6861b7478e4b0c811a561cec5d5b394031354_lout","baseUrl":"https://rallsisd.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a85c2387-226e-43bb-bba7-316ddde44ec1","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}